Process assessment
We meet the people who do the work and map how things really happen, from the customer's request to the invoice.
Our specialty
Business process optimization to save time every week.
We look at how you work with you, find where time and money are being lost, and fix it. Not a report that sits on a shelf: a costed action plan, implemented with your team.
- Free first meeting
- Reply within 24 h
- Granby-based team since 2005
Sound familiar?
In most small businesses, lost time doesn't come from one big problem, but from dozens of small frictions repeated every day.
- The same information is entered into several programs.
- Your employees spend their days in email and Excel files.
- Nobody has a clear view of the numbers without building a report by hand.
- Everything goes through you: approvals, questions, follow-ups.
- New employees take weeks to understand how things work.
What we actually do
Measuring lost time
We put a number on the hours lost per task and per week, so we know where to act first.
Costed action plan
A prioritized list of changes, with estimated time saved, cost and effort for each.
Choosing and integrating tools
We start from the software you already have, connect it together and only recommend a new tool when the gain is clear.
Implementation with your team
We roll out the changes with your employees, document the new ways of working and train the people who use them.
Follow-up and adjustments
We measure results after implementation and adjust what needs adjusting.
How it works
Kick-off meeting
30 minutes to understand your business and your pain points. Free, no commitment.
Assessment
We observe, ask questions and measure, on site or by video call.
Action plan
You receive our prioritized, costed recommendations. You decide what we do.
Implementation and follow-up
We implement, train your team and check that the time saved is real.
Examples of what we optimize
The quote-to-invoice cycle
From customer request to paid invoice: fewer steps, less re-entry and automatic follow-ups.
Customer request handling
One place to receive, assign and track requests, instead of scattered emails.
Management reports
Your key business numbers compiled automatically every week, ready to read.
Why WipMédia
The same people from start to finishThe people who analyze your processes also build and automate the solutions. Nothing gets lost in between.
Starting from what you haveWe improve your current tools before suggesting anything new.
Since 2005More than 20 years building technology solutions for local businesses.
Frequently asked questions
Short answers to the questions we hear most often.
How much does a process assessment cost?
The first meeting is free. The price of a full assessment depends on the size of the business and the number of processes to analyze. You get a clear quote before we start.
How long does an optimization take?
It depends on the size of the business and the processes involved. We give you a precise timeline in the quote. Some gains come within days, others require a longer project.
Do we have to replace all our software?
No. We start from your current tools and make them work better together. We only recommend a new tool when the gain is clear.
Will our employees be involved?
Yes, it's essential. They know the work best. We meet them during the assessment and train them during implementation.
What's the difference between optimization and automation?
Optimization rethinks how work is done to remove unnecessary steps. Automation hands the remaining steps over to technology. We optimize first: automating a bad process only makes it faster.
Where are you losing time?
Tell us about your business. We'll get back to you within 24 hours with a first lead, no commitment.